Can I access my voice mail from my phone

Yes you can. There are two ways to do this. The easiest way is to use the smartphone app and then select *98. This will connect you to the Interactive Voice Response (IVR) system where you are able to manage all of the functions. The second way is to dial an access number. When the call is answered you will be either identified automatically from your phone number or you will be asked to key in your account details. Once you are authenticated simply dial *98 and again you will be in the IVR system.

How do I use Voice Mail

You are able to select to have voice mail on or off. To use voice mail, first record a greeting to your computer or phone Select Call Management. Then turn voice mail on or off. Select Choose File to load your greeting file Select how you would like the system to forward your voice mail (via email) Forward, Copy, Notify, Disable or None Type in the email address Click SUBMIT.

What are my CYC-SECURE settings

When you first open the CloudSoft phone software, available for iOS and Android you will be asked for some information. The CLOUD ID is CYC-ZRTP The SECRET is your password. The ACCOUNT ID is the Session Initiation Protocol (SIP) account that was emailed to you in your welcome email (or is available in your dashboard). The PASSWORD is the SIP password that was emailed to you in your welcome email. (It is different to your customer password). Once you have entered the information, you will be asked to accept Terms and Conditions. After the Terms and Conditions are accepted the application will connect to our servers and send down the configuration… Read More

Are the calls secure

Generally the calls made using are not secure, however if security is a concern we DO have a solution for you. By using our CYC-SECURE for iOS and Android,, all calls that can be made securely are done so automatically. The CYC-SECURE software offers the highest commercially available encryption software. From a technical position the CYC-SECURE offers  AES-256 encryption, 80-bit HMAC-SHA1, Elliptic Curve DH P-384 classified NSA Suite B “TOP-SECRET” security level. The best way to ensure that the calls are secure is for both parties to be using the CYC-SECURE software, that the connection is made via wifi, and that you access the internet and route your traffic through a… Read More

How do I receive calls

Calls are automatically forwarded to the number that you have set up. You can change this number in your account settings If you have loaded the software into your phone you could receive calls directly into the application. If you have the CYC-Phone-1A then calls will be forwarded to this device. NOTE: You can have the calls forwarded to multiple devices simultaneously if you so desire.

What is a DID

A DID or Direct Inwards Dialled is a virtual phone number that was typically used in businesses as a bank of consecutive numbers, so that you could reach individuals. However with the advent of Voice over IP, the push for “virtual services” and the increase in network bandwidth, virtual phone numbers can now be routed to anywhere in the world to a single or multiple devices. This means that subject to the local requirements, you can have a telephone number from over 500 localities distributed over more than 60 countries, forward directly to your mobile or designated number.

Do you have discounts

Our pricing structure has been set up to grow with your needs. We offer a generous amount of minutes that can be used to call either internationally or domestically in the US, and offer bundles to help save money. Further if you pre-purchase vouchers from the SHOP you receive additional credit and savings redeemable in your account top-up. If you have specific needs we are more than happy to discuss these with you. Please complete an online request here.

How do I forward a call

By default your number will forward to the destination that you selected when you signed up for the service. If you need to change the destination or set some rules when calls will be forwarded then: Simply log into your account. Select Call Management Select Call forwarding rules Select your account id number Select ADD new Item (+) if this is a new destination or Select the edit button next to the number if it is a modification Choose whether the destination is a Landline, Mobile or SIP and then enter the destination number The destination number should be the full e164 number which means country code, area code, destination Set… Read More

Do I have voice mail

There is a voice mail system that can forward your voice mails to your email address as a recording. Voice mail can be accessed by dialling *98 from your handset attached to our CYC-Adaptor, if you use our smartphone application you simply select the Voice Mail Button. If you don’t have a voice mail subscription you can add one in your account settings and choosing IVR.

Can I make calls using the service

The service is setup to forward virtual numbers to your phone. However you are not only able to make calls normally, you are also able to make secure, encrypted call using the CYC-SECURE for iOS and Android software. If you have a smartphone you can download the free app from the phone’s app store by clicking the link in the footer. Once the app is downloaded, select it and you will be asked for a CLOUD ID. This is CYC-ZRTP/(your account number).  The password is what was sent to you in your welcome email, along with your account number. Select NEXT and the app will connect to our servers and… Read More