FAQs

If you want to send us email or encrypt your communication with us our encryption keys can be found HERE

Yes you can. There are two ways to do this. The easiest way is to use the smartphone app and then select *98. This will connect you to the Interactive Voice Response (IVR) system where you are able to manage all of the functions. The second way is to dial an access number. When the call is answered you will be either identified automatically from your phone number or you will be asked to key in your account details. Once you are authenticated simply dial *98 and again you will be in the IVR system.

Yes. Should you want to BLOCK a person from reaching you, simply go to your dashboard and select Call Management, find the number you are looking for, select the BLOCK ICON next to the number and they will no longer be able to reach you.

There is a comprehensive call data record available in your dashboard. You are able to view the time and caller id (if available) and the duration of the call. You are able to add a number to your contact list or block the number from calling you, all from Call Management in your dashboard.

You are able to have more than one number, in fact there is no limit to the number that you can have that forward to your designated number. If you are running our application you are able to have up to six different accounts, meaning you can dial out of each of the accounts and receive calls in. This way you could allocate a number for sales, one for support and one for admin. These could all ring on the same phone (with a different ringtone in your contacts) or on each of the lines in the application.

If you are a business then we will be putting together a special program to assist you in taking back control of your comms.

The service is setup to forward virtual numbers to your phone. However you are not only able to make calls normally, you are also able to make secure, encrypted call using the CYC-SECURE for iOS and Android software.
If you have a smartphone you can download the free app from the phone’s app store by clicking the link in the footer.

Once the app is downloaded, select it and you will be asked for a CLOUD ID. This is CYC-ZRTP/(your account number). 

The password is what was sent to you in your welcome email, along with your account number.

Select NEXT and the app will connect to our servers and download your configuration.

You may be asked for your account code again in which case just type it in, the password will be repopulated from the previous screen.

You will be asked to accept our Terms and Conditions and once this is done your app will be live and active. If you purchased a virtual phone number this will now ring in the application.

You can also use the CYC-Phone-1a hooked up to your internet connection and then use a normal handset to make calls.

You can make calls using one of our call through numbers or call back numbers which you can find here.

Note that calls are charged on a per minute based on destination. To find out how much you will save you can check the cost to call your destination.

Generous international subscription plans are available to reduce your costs. Here is a list of included countries in the international subscription bolt-on.

If you pre-sign up for our business package then your system will be pre-configured to have the numbers ring as per your required pattern, e.g., simultaneously, in a hunt group or dependant on the time of the day (follow the sun support). If you get a call that needs to be transferred you are able to do this using our smartphone software. If you are using a landline or mobile it will be dependant on your carrier and your mobile device.

There is a voice mail system that can forward your voice mails to your email address as a recording.

Voice mail can be accessed by dialling *98 from your handset attached to our CYC-Adaptor, if you use our smartphone application you simply select the Voice Mail Button.

If you don’t have a voice mail subscription you can add one in your account settings and choosing IVR.

You don’t need any other hardware other than the phone that you want the calls to be answered on. Other hardware is available to provide other features and functionality including the CYC-Phone-1a. It is good to have an internet connection to help manage your account.

You do not need any other software to use our service, as it is primarily working as a call forwarding service. However if you do install smartphone software available from the links in the footer, it is easier for you to make outbound calls using our service, An added subscription is required. More information can be found HERE.

Our pricing structure has been set up to grow with your needs. We offer a generous amount of minutes that can be used to call either internationally or domestically in the US, and offer bundles to help save money. Further if you pre-purchase vouchers from the SHOP you receive additional credit and savings redeemable in your account top-up. If you have specific needs we are more than happy to discuss these with you. Please complete an online request here.

By default your number will forward to the destination that you selected when you signed up for the service.

If you need to change the destination or set some rules when calls will be forwarded then:

Simply log into your account.

1. Select Call Management
2. Select Call forwarding rules
3. Select your account id number
4. Select ADD new Item (+) if this is a new destination or
5. Select the edit button next to the number if it is a modification
6. Choose whether the destination is a Landline, Mobile or SIP and then enter the destination number
7. The destination number should be the full e164 number which means country code, area code, destination
8. Set the amount of time you would like the destination to ring
9. You can have multiple destinations ring simultaneously or in order
10. Select the save icon

Your virtual number will now forward to the new destination.

Your standard subscription includes 500 minutes of calls to the United States. If you wish to forward your number outside the United States, you will either need to have credit in your account to pay for the calls (prices per destination found here), or you should subscribe to our International Bolt-on, offering 500 minutes to a large number of destinations.

Calls are automatically forwarded to the number that you have set up. You can change this number in your account settings If you have loaded the software into your phone you could receive calls directly into the application. If you have the CYC-Phone-1A then calls will be forwarded to this device. NOTE: You can have the calls forwarded to multiple devices simultaneously if you so desire.

You can recharge your account from your dashboard. Simply select TOPUP ACCOUNT from the sidebar and then select how much you would like to add. Note that your account needs to remain in credit to remain active.

Our rates are very competitive but since you get 500 free minutes in your plan it does not really matter. For those who would like  more information you can check HERE for the cost per minute for calls. We charge calls based on the destination and do charge calls forwarded to your mobile..

A DID or Direct Inwards Dialled is a virtual phone number that was typically used in businesses as a bank of consecutive numbers, so that you could reach individuals. However with the advent of Voice over IP, the push for “virtual services” and the increase in network bandwidth, virtual phone numbers can now be routed to anywhere in the world to a single or multiple devices. This means that subject to the local requirements, you can have a telephone number from over 500 localities distributed over more than 60 countries, forward directly to your mobile or designated number.

Generally the calls made using ControlYourComms.com are not secure, however if security is a concern we DO have a solution for you.

By using our CYC-SECURE for iOS and Android,, all calls that can be made securely are done so automatically.

The CYC-SECURE software offers the highest commercially available encryption software. From a technical position the CYC-SECURE offers  AES-256 encryption, 80-bit HMAC-SHA1, Elliptic Curve DH P-384 classified NSA Suite B “TOP-SECRET” security level.

The best way to ensure that the calls are secure is for both parties to be using the CYC-SECURE software, that the connection is made via wifi, and that you access the internet and route your traffic through a VPN.

Calls made using the CYC-SECURE software create unique encryption keys for each call, and passes a pass phrase to the called party. By verbally confirming the PassPhrase, the users are assured that no Man in The Middle (MiTM) attack has occurred.

Click HERE to see a presentation of how Secure calls connect.

By default, all inbound calls go through 3 default states in following order: Ring, Forward and send to Voicemail. You can further manage your inbound calls by setting up additional Call Forwarding and Call Processing rules. Use Call Forwarding to setup the order, timings and destinations of your Call Forwarding. For example “Forward all un-answered calls to my Secretary after 30 seconds, and if not answered, to my Mobile” Use Call Processing to setup rules for SPECIFIC CALLS to overwrite the default 3 states. For example “Process calls specifically from my family on any Sunday between 15:00 and 18:00 in the following way: Only Forward”

If you want to send us email or encrypt your communication with us our encryption keys can be found HERE

Your balance is available from the Dashboard. If you are using our software app on your phone, your available balance should be displayed in the app in the top left corner.

You are able to select to have voice mail on or off. To use voice mail, first record a greeting to your computer or phone Select Call Management. Then turn voice mail on or off. Select Choose File to load your greeting file Select how you would like the system to forward your voice mail (via email) Forward, Copy, Notify, Disable or None Type in the email address Click SUBMIT.

Click the account ID dropdown and select the account that you wish to manage. (Normally there would be only one unless you are administering under a company plan). Select what order you want to ring. – As listed – from the numbers, – Random – any of the numbers – Simultaneously – all numbers ring at the same time. Click New Item in the bottom right corner of the screen (a new line will appear) Select Destination (mobile or landline) then type in the number that you wish to have the number forward to … use the full E161 numbering that is country code, area code, number e.g. 12345678901 Select… Read More

When you first open the CloudSoft phone software, available for iOS and Android you will be asked for some information. The CLOUD ID is CYC-ZRTP The SECRET is your password. The ACCOUNT ID is the Session Initiation Protocol (SIP) account that was emailed to you in your welcome email (or is available in your dashboard). The PASSWORD is the SIP password that was emailed to you in your welcome email. (It is different to your customer password). Once you have entered the information, you will be asked to accept Terms and Conditions. After the Terms and Conditions are accepted the application will connect to our servers and send down the configuration settings enabling you… Read More

Dashboard

From here you can Top-up your Live Balance, make Speed Dial calls from your Phonebook, make Callback Reminder notes and monitor Active Calls, Extensions and your own live Balance. System Administrators can add additional widgets as well as move, edit or remove existing widgets on display.

Call Data Records

From here you can Search for and View records of your calls and transactions. You can Search Records by date and either download or display the results. You can see at a glance both a Summary of, and the recent Detail of your Voice Calls and Call Charges plus any Credits or Adjustments that have been made.

Company Profile

This is where you can Add and Edit your Company Profile including your Email Address and and Postal Address. In Login Credentials you can view your User  Name change your Password.  In Contact Information you can set how you would like to see your greeting and name displayed in Active SofrSwitch.

Call Management

You have many ways of managing settings for your inbound calls. By default, all inbound calls go through three default states in following order: Ring, Forward, and send to Voicemail. You can further manage your inbound calls by setting up additional Call Forwarding and Call Processing rules HERE.

Account Management

An Account ID is used to clearly identify each element of the service. For example, each external line, extension or fax number, will have its own Account ID. Here you can manage Individual Accounts. For example you can Edit or configurre the Calling Line Identity (helpful when configuring 999 Services), Extensions, SiP Accounts including Nicknames and Passwords and Huntgroups. You can also Edit and switch on or off your Voicemail and Voice Recording settings.

Number Management

Managing your Telephone Numbers from here enables you to dictate up what happens to a call TO a SPECIFIC telephone number of yours. For example “…send all calls received on our Support Desk number, to the Support desk Huntgroup” can be set upHERE.

Your device should come pre-configured so that when you login for the first time, it will connect to our servers and download your settings. Should you need to reset these for whatever reason then the main information you require is Username: (your username) Password: (the password we sent you) SIP Server: 78.40.244.31

Generally the calls made using ControlYourComms.com are not secure, however if security is a concern we DO have a solution for you.

By using our CYC-SECURE for iOS and Android,, all calls that can be made securely are done so automatically.

The CYC-SECURE software offers the highest commercially available encryption software. From a technical position the CYC-SECURE offers  AES-256 encryption, 80-bit HMAC-SHA1, Elliptic Curve DH P-384 classified NSA Suite B “TOP-SECRET” security level.

The best way to ensure that the calls are secure is for both parties to be using the CYC-SECURE software, that the connection is made via wifi, and that you access the internet and route your traffic through a VPN.

Calls made using the CYC-SECURE software create unique encryption keys for each call, and passes a pass phrase to the called party. By verbally confirming the PassPhrase, the users are assured that no Man in The Middle (MiTM) attack has occurred.

Click HERE to see a presentation of how Secure calls connect.

By default, all inbound calls go through 3 default states in following order: Ring, Forward and send to Voicemail. You can further manage your inbound calls by setting up additional Call Forwarding and Call Processing rules. Use Call Forwarding to setup the order, timings and destinations of your Call Forwarding. For example “Forward all un-answered calls to my Secretary after 30 seconds, and if not answered, to my Mobile” Use Call Processing to setup rules for SPECIFIC CALLS to overwrite the default 3 states. For example “Process calls specifically from my family on any Sunday between 15:00 and 18:00 in the following way: Only Forward”

Yes you can. There are two ways to do this. The easiest way is to use the smartphone app and then select *98. This will connect you to the Interactive Voice Response (IVR) system where you are able to manage all of the functions. The second way is to dial an access number. When the call is answered you will be either identified automatically from your phone number or you will be asked to key in your account details. Once you are authenticated simply dial *98 and again you will be in the IVR system.

Yes. Should you want to BLOCK a person from reaching you, simply go to your dashboard and select Call Management, find the number you are looking for, select the BLOCK ICON next to the number and they will no longer be able to reach you.

There is a comprehensive call data record available in your dashboard. You are able to view the time and caller id (if available) and the duration of the call. You are able to add a number to your contact list or block the number from calling you, all from Call Management in your dashboard.

You are able to have more than one number, in fact there is no limit to the number that you can have that forward to your designated number. If you are running our application you are able to have up to six different accounts, meaning you can dial out of each of the accounts and receive calls in. This way you could allocate a number for sales, one for support and one for admin. These could all ring on the same phone (with a different ringtone in your contacts) or on each of the lines in the application.

If you are a business then we will be putting together a special program to assist you in taking back control of your comms.

The service is setup to forward virtual numbers to your phone. However you are not only able to make calls normally, you are also able to make secure, encrypted call using the CYC-SECURE for iOS and Android software.
If you have a smartphone you can download the free app from the phone’s app store by clicking the link in the footer.

Once the app is downloaded, select it and you will be asked for a CLOUD ID. This is CYC-ZRTP/(your account number). 

The password is what was sent to you in your welcome email, along with your account number.

Select NEXT and the app will connect to our servers and download your configuration.

You may be asked for your account code again in which case just type it in, the password will be repopulated from the previous screen.

You will be asked to accept our Terms and Conditions and once this is done your app will be live and active. If you purchased a virtual phone number this will now ring in the application.

You can also use the CYC-Phone-1a hooked up to your internet connection and then use a normal handset to make calls.

You can make calls using one of our call through numbers or call back numbers which you can find here.

Note that calls are charged on a per minute based on destination. To find out how much you will save you can check the cost to call your destination.

Generous international subscription plans are available to reduce your costs. Here is a list of included countries in the international subscription bolt-on.

If you pre-sign up for our business package then your system will be pre-configured to have the numbers ring as per your required pattern, e.g., simultaneously, in a hunt group or dependant on the time of the day (follow the sun support). If you get a call that needs to be transferred you are able to do this using our smartphone software. If you are using a landline or mobile it will be dependant on your carrier and your mobile device.

There is a voice mail system that can forward your voice mails to your email address as a recording.

Voice mail can be accessed by dialling *98 from your handset attached to our CYC-Adaptor, if you use our smartphone application you simply select the Voice Mail Button.

If you don’t have a voice mail subscription you can add one in your account settings and choosing IVR.

You don’t need any other hardware other than the phone that you want the calls to be answered on. Other hardware is available to provide other features and functionality including the CYC-Phone-1a. It is good to have an internet connection to help manage your account.

You do not need any other software to use our service, as it is primarily working as a call forwarding service. However if you do install smartphone software available from the links in the footer, it is easier for you to make outbound calls using our service, An added subscription is required. More information can be found HERE.

Our pricing structure has been set up to grow with your needs. We offer a generous amount of minutes that can be used to call either internationally or domestically in the US, and offer bundles to help save money. Further if you pre-purchase vouchers from the SHOP you receive additional credit and savings redeemable in your account top-up. If you have specific needs we are more than happy to discuss these with you. Please complete an online request here.

Your balance is available from the Dashboard. If you are using our software app on your phone, your available balance should be displayed in the app in the top left corner.

By default your number will forward to the destination that you selected when you signed up for the service.

If you need to change the destination or set some rules when calls will be forwarded then:

Simply log into your account.

1. Select Call Management
2. Select Call forwarding rules
3. Select your account id number
4. Select ADD new Item (+) if this is a new destination or
5. Select the edit button next to the number if it is a modification
6. Choose whether the destination is a Landline, Mobile or SIP and then enter the destination number
7. The destination number should be the full e164 number which means country code, area code, destination
8. Set the amount of time you would like the destination to ring
9. You can have multiple destinations ring simultaneously or in order
10. Select the save icon

Your virtual number will now forward to the new destination.

Your standard subscription includes 500 minutes of calls to the United States. If you wish to forward your number outside the United States, you will either need to have credit in your account to pay for the calls (prices per destination found here), or you should subscribe to our International Bolt-on, offering 500 minutes to a large number of destinations.

Calls are automatically forwarded to the number that you have set up. You can change this number in your account settings If you have loaded the software into your phone you could receive calls directly into the application. If you have the CYC-Phone-1A then calls will be forwarded to this device. NOTE: You can have the calls forwarded to multiple devices simultaneously if you so desire.

You can recharge your account from your dashboard. Simply select TOPUP ACCOUNT from the sidebar and then select how much you would like to add. Note that your account needs to remain in credit to remain active.

You are able to select to have voice mail on or off. To use voice mail, first record a greeting to your computer or phone Select Call Management. Then turn voice mail on or off. Select Choose File to load your greeting file Select how you would like the system to forward your voice mail (via email) Forward, Copy, Notify, Disable or None Type in the email address Click SUBMIT.

Our rates are very competitive but since you get 500 free minutes in your plan it does not really matter. For those who would like  more information you can check HERE for the cost per minute for calls. We charge calls based on the destination and do charge calls forwarded to your mobile..

Click the account ID dropdown and select the account that you wish to manage. (Normally there would be only one unless you are administering under a company plan). Select what order you want to ring. – As listed – from the numbers, – Random – any of the numbers – Simultaneously – all numbers ring at the same time. Click New Item in the bottom right corner of the screen (a new line will appear) Select Destination (mobile or landline) then type in the number that you wish to have the number forward to … use the full E161 numbering that is country code, area code, number e.g. 12345678901 Select… Read More

When you first open the CloudSoft phone software, available for iOS and Android you will be asked for some information. The CLOUD ID is CYC-ZRTP The SECRET is your password. The ACCOUNT ID is the Session Initiation Protocol (SIP) account that was emailed to you in your welcome email (or is available in your dashboard). The PASSWORD is the SIP password that was emailed to you in your welcome email. (It is different to your customer password). Once you have entered the information, you will be asked to accept Terms and Conditions. After the Terms and Conditions are accepted the application will connect to our servers and send down the configuration settings enabling you… Read More

Dashboard

From here you can Top-up your Live Balance, make Speed Dial calls from your Phonebook, make Callback Reminder notes and monitor Active Calls, Extensions and your own live Balance. System Administrators can add additional widgets as well as move, edit or remove existing widgets on display.

Call Data Records

From here you can Search for and View records of your calls and transactions. You can Search Records by date and either download or display the results. You can see at a glance both a Summary of, and the recent Detail of your Voice Calls and Call Charges plus any Credits or Adjustments that have been made.

Company Profile

This is where you can Add and Edit your Company Profile including your Email Address and and Postal Address. In Login Credentials you can view your User  Name change your Password.  In Contact Information you can set how you would like to see your greeting and name displayed in Active SofrSwitch.

Call Management

You have many ways of managing settings for your inbound calls. By default, all inbound calls go through three default states in following order: Ring, Forward, and send to Voicemail. You can further manage your inbound calls by setting up additional Call Forwarding and Call Processing rules HERE.

Account Management

An Account ID is used to clearly identify each element of the service. For example, each external line, extension or fax number, will have its own Account ID. Here you can manage Individual Accounts. For example you can Edit or configurre the Calling Line Identity (helpful when configuring 999 Services), Extensions, SiP Accounts including Nicknames and Passwords and Huntgroups. You can also Edit and switch on or off your Voicemail and Voice Recording settings.

Number Management

Managing your Telephone Numbers from here enables you to dictate up what happens to a call TO a SPECIFIC telephone number of yours. For example “…send all calls received on our Support Desk number, to the Support desk Huntgroup” can be set upHERE.

Your device should come pre-configured so that when you login for the first time, it will connect to our servers and download your settings. Should you need to reset these for whatever reason then the main information you require is Username: (your username) Password: (the password we sent you) SIP Server: 78.40.244.31

A DID or Direct Inwards Dialled is a virtual phone number that was typically used in businesses as a bank of consecutive numbers, so that you could reach individuals. However with the advent of Voice over IP, the push for “virtual services” and the increase in network bandwidth, virtual phone numbers can now be routed to anywhere in the world to a single or multiple devices. This means that subject to the local requirements, you can have a telephone number from over 500 localities distributed over more than 60 countries, forward directly to your mobile or designated number.

The steps to install and connect a router to the Virtual Private Network (VPN) permanently can be found HERE.

There is a good description HERE that can help but in simple terms its easy to think of a tunnel that is set up between two computers, yours and the internet gateway. Anything that travels through the tunnel is encrypted and can’t be seen.

You are able to set up VPNs on many devices including your phone or table (iOS, Android and Windows), your computer (Mac, Windows, Linux) as well as certain routers.

If you use a router, then any device that connects to that router is connecting to the internet through the VPN. This is useful to connect to geographically locked material.

Depending on what device you are using will determine which is the best software for your needs.

For the Mac we use gpgptools.org

For iOS we use opengpg.

For Android we use Gnu Privacy Guard 

For our routers we use DDWRT, which is the operating system for routers

We use and recommend PureVPN as our VPN service provider. A full list of their servers can be found HERE.

A DID or Direct Inwards Dialled is a virtual phone number that was typically used in businesses as a bank of consecutive numbers, so that you could reach individuals. However with the advent of Voice over IP, the push for “virtual services” and the increase in network bandwidth, virtual phone numbers can now be routed to anywhere in the world to a single or multiple devices. This means that subject to the local requirements, you can have a telephone number from over 500 localities distributed over more than 60 countries, forward directly to your mobile or designated number.

Our pricing structure has been set up to grow with your needs. We offer a generous amount of minutes that can be used to call either internationally or domestically in the US, and offer bundles to help save money. Further if you pre-purchase vouchers from the SHOP you receive additional credit and savings redeemable in your account top-up. If you have specific needs we are more than happy to discuss these with you. Please complete an online request here.

By default your number will forward to the destination that you selected when you signed up for the service.

If you need to change the destination or set some rules when calls will be forwarded then:

Simply log into your account.

1. Select Call Management
2. Select Call forwarding rules
3. Select your account id number
4. Select ADD new Item (+) if this is a new destination or
5. Select the edit button next to the number if it is a modification
6. Choose whether the destination is a Landline, Mobile or SIP and then enter the destination number
7. The destination number should be the full e164 number which means country code, area code, destination
8. Set the amount of time you would like the destination to ring
9. You can have multiple destinations ring simultaneously or in order
10. Select the save icon

Your virtual number will now forward to the new destination.

Your standard subscription includes 500 minutes of calls to the United States. If you wish to forward your number outside the United States, you will either need to have credit in your account to pay for the calls (prices per destination found here), or you should subscribe to our International Bolt-on, offering 500 minutes to a large number of destinations.

There is a voice mail system that can forward your voice mails to your email address as a recording.

Voice mail can be accessed by dialling *98 from your handset attached to our CYC-Adaptor, if you use our smartphone application you simply select the Voice Mail Button.

If you don’t have a voice mail subscription you can add one in your account settings and choosing IVR.

The service is setup to forward virtual numbers to your phone. However you are not only able to make calls normally, you are also able to make secure, encrypted call using the CYC-SECURE for iOS and Android software.
If you have a smartphone you can download the free app from the phone’s app store by clicking the link in the footer.

Once the app is downloaded, select it and you will be asked for a CLOUD ID. This is CYC-ZRTP/(your account number). 

The password is what was sent to you in your welcome email, along with your account number.

Select NEXT and the app will connect to our servers and download your configuration.

You may be asked for your account code again in which case just type it in, the password will be repopulated from the previous screen.

You will be asked to accept our Terms and Conditions and once this is done your app will be live and active. If you purchased a virtual phone number this will now ring in the application.

You can also use the CYC-Phone-1a hooked up to your internet connection and then use a normal handset to make calls.

You can make calls using one of our call through numbers or call back numbers which you can find here.

Note that calls are charged on a per minute based on destination. To find out how much you will save you can check the cost to call your destination.

Generous international subscription plans are available to reduce your costs. Here is a list of included countries in the international subscription bolt-on.

Our rates are very competitive but since you get 500 free minutes in your plan it does not really matter. For those who would like  more information you can check HERE for the cost per minute for calls. We charge calls based on the destination and do charge calls forwarded to your mobile..

Calls are automatically forwarded to the number that you have set up. You can change this number in your account settings If you have loaded the software into your phone you could receive calls directly into the application. If you have the CYC-Phone-1A then calls will be forwarded to this device. NOTE: You can have the calls forwarded to multiple devices simultaneously if you so desire.

You do not need any other software to use our service, as it is primarily working as a call forwarding service. However if you do install smartphone software available from the links in the footer, it is easier for you to make outbound calls using our service, An added subscription is required. More information can be found HERE.

You don’t need any other hardware other than the phone that you want the calls to be answered on. Other hardware is available to provide other features and functionality including the CYC-Phone-1a. It is good to have an internet connection to help manage your account.

You can recharge your account from your dashboard. Simply select TOPUP ACCOUNT from the sidebar and then select how much you would like to add. Note that your account needs to remain in credit to remain active.

There is a comprehensive call data record available in your dashboard. You are able to view the time and caller id (if available) and the duration of the call. You are able to add a number to your contact list or block the number from calling you, all from Call Management in your dashboard.

Yes. Should you want to BLOCK a person from reaching you, simply go to your dashboard and select Call Management, find the number you are looking for, select the BLOCK ICON next to the number and they will no longer be able to reach you.

Your balance is available from the Dashboard. If you are using our software app on your phone, your available balance should be displayed in the app in the top left corner.

If you pre-sign up for our business package then your system will be pre-configured to have the numbers ring as per your required pattern, e.g., simultaneously, in a hunt group or dependant on the time of the day (follow the sun support). If you get a call that needs to be transferred you are able to do this using our smartphone software. If you are using a landline or mobile it will be dependant on your carrier and your mobile device.

You are able to have more than one number, in fact there is no limit to the number that you can have that forward to your designated number. If you are running our application you are able to have up to six different accounts, meaning you can dial out of each of the accounts and receive calls in. This way you could allocate a number for sales, one for support and one for admin. These could all ring on the same phone (with a different ringtone in your contacts) or on each of the lines in the application.

If you are a business then we will be putting together a special program to assist you in taking back control of your comms.

Dashboard

From here you can Top-up your Live Balance, make Speed Dial calls from your Phonebook, make Callback Reminder notes and monitor Active Calls, Extensions and your own live Balance. System Administrators can add additional widgets as well as move, edit or remove existing widgets on display.

Call Data Records

From here you can Search for and View records of your calls and transactions. You can Search Records by date and either download or display the results. You can see at a glance both a Summary of, and the recent Detail of your Voice Calls and Call Charges plus any Credits or Adjustments that have been made.

Company Profile

This is where you can Add and Edit your Company Profile including your Email Address and and Postal Address. In Login Credentials you can view your User  Name change your Password.  In Contact Information you can set how you would like to see your greeting and name displayed in Active SofrSwitch.

Call Management

You have many ways of managing settings for your inbound calls. By default, all inbound calls go through three default states in following order: Ring, Forward, and send to Voicemail. You can further manage your inbound calls by setting up additional Call Forwarding and Call Processing rules HERE.

Account Management

An Account ID is used to clearly identify each element of the service. For example, each external line, extension or fax number, will have its own Account ID. Here you can manage Individual Accounts. For example you can Edit or configurre the Calling Line Identity (helpful when configuring 999 Services), Extensions, SiP Accounts including Nicknames and Passwords and Huntgroups. You can also Edit and switch on or off your Voicemail and Voice Recording settings.

Number Management

Managing your Telephone Numbers from here enables you to dictate up what happens to a call TO a SPECIFIC telephone number of yours. For example “…send all calls received on our Support Desk number, to the Support desk Huntgroup” can be set upHERE.

Your device should come pre-configured so that when you login for the first time, it will connect to our servers and download your settings. Should you need to reset these for whatever reason then the main information you require is Username: (your username) Password: (the password we sent you) SIP Server: 78.40.244.31

Click the account ID dropdown and select the account that you wish to manage. (Normally there would be only one unless you are administering under a company plan). Select what order you want to ring. – As listed – from the numbers, – Random – any of the numbers – Simultaneously – all numbers ring at the same time. Click New Item in the bottom right corner of the screen (a new line will appear) Select Destination (mobile or landline) then type in the number that you wish to have the number forward to … use the full E161 numbering that is country code, area code, number e.g. 12345678901 Select… Read More

Generally the calls made using ControlYourComms.com are not secure, however if security is a concern we DO have a solution for you.

By using our CYC-SECURE for iOS and Android,, all calls that can be made securely are done so automatically.

The CYC-SECURE software offers the highest commercially available encryption software. From a technical position the CYC-SECURE offers  AES-256 encryption, 80-bit HMAC-SHA1, Elliptic Curve DH P-384 classified NSA Suite B “TOP-SECRET” security level.

The best way to ensure that the calls are secure is for both parties to be using the CYC-SECURE software, that the connection is made via wifi, and that you access the internet and route your traffic through a VPN.

Calls made using the CYC-SECURE software create unique encryption keys for each call, and passes a pass phrase to the called party. By verbally confirming the PassPhrase, the users are assured that no Man in The Middle (MiTM) attack has occurred.

Click HERE to see a presentation of how Secure calls connect.

If you want to send us email or encrypt your communication with us our encryption keys can be found HERE

There is a good description HERE that can help but in simple terms its easy to think of a tunnel that is set up between two computers, yours and the internet gateway. Anything that travels through the tunnel is encrypted and can’t be seen.

You are able to set up VPNs on many devices including your phone or table (iOS, Android and Windows), your computer (Mac, Windows, Linux) as well as certain routers.

If you use a router, then any device that connects to that router is connecting to the internet through the VPN. This is useful to connect to geographically locked material.

We use and recommend PureVPN as our VPN service provider. A full list of their servers can be found HERE.