Customers are your most important asset
Customers are the most important asset your company has. Without them you don't have a revenue stream or market and therefore a lack of purpose.
With that in mind it is vital that customers are able to reach you when they wish and that you respect their right to privacy and security in their transactions with you.
Providing your customers with an easy way to reach you increases their trust and makes it more likely for them to do business with you . ControlYourComms.com can provide you with a phone number in more than 80 countries that will forward to your mobile, landline or office PABX. This means that you can provide a local number to your customers for support and sales enquiries anywhere in the world.
Having a "click to call" button on your website will give your customers the opportunity to call you direct when they wish to.
Having easy accessibility to your sales, admin and support team is important, but just as important in today's environment, is securing their data.
Encrypting. your data at rest should be discussed with your developer and finally securing access to your systems should be considered using firewalls, VPNs and other tools.